One of the most important factors in making communication work is knowing that half the process needs to be listening. Author, educator and speaker Dr. Stephen Covey has said “Most people do not listen with the intent to understand; they listen with the intent to reply”. For years there has been a complaint from the middle of America that the media has no idea what the average American really wants. That the news and entertainment industries are so caught up in their own little bubbles “on the coasts”, that they never hear another voice.
Not getting outside the bubble can have serious repercussions. Just ask the folks at the startup originally to be called “Bodega”. The company was going to have mobile little convenience stores, that would take direct aim at the kind of mom and pop stores often called bodegas. There was a huge backlash and the founders had to acknowledge that, quoting now “…that we may not have been asking the right questions of the right people”.
So I give a lot of credit to the folks at Huffington Post. Last week they launched their “Listen to America” bus tour. They will visit twenty five cities that, as one pundit put, only see national news coverage when they are on fire or under water. They are reacting to the very real issue that trust in the media has hit rock bottom. Quoting from their website – “ We hope to rebuild some of that — and learn from – by listening to the public…”
The launched in St. Louis, and wind their way mostly through the south, the rust belt, and western states before winding up in New Orleans at the end of October. This is not a “flyover country” tour either. They are on a bus.
The goal will be to conduct many, many interviews of regular people and public officials. To note the themes, concerns and trends that pop up in those interviews and to let them shape the coverage.
The quality of that reporting remains to be seen, the bus hasn’t visited a handful of locations yet. But the idea is solid, in my opinion. Charles Kuralt validated the road trip as a great way to get to know America up close and personal with twenty five years of “On the Road” reports for CBS. The major media could do a lot worse than spend some time with the non-coastal America again.
The real question is this. Is this all just a publicity stunt, or is Huffington Post really prepared to listen, and internalize the lessons they are learning? That would be a huge step toward restoring some level of trust between the media and the nation.
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